Specific duties and responsibilities of this position shall include but not be limited to the following:

Fundraising Strategies

• Campaign Management: Collaborate with the planning, coordination, and execution of special events, stakeholder engagement, and fundraising activities. Develop event project plans with detailed tasks, logistics, timelines, and budgets according to Marketing and Communications Manager’s guidelines. Oversee event execution on-site and troubleshoot any issues that may arise.
• Reporting: Prepare and submit timely fundraising and grant reconciliations and required reports consistent with funder expectations. Track deliverables, deadlines, and reporting requirements to ensure compliance. Maintain up-to-date knowledge of trends and best practices in grant management and fundraising initiatives.
• Governance: Support the Marketing and Communications Manager to ensure donation and fund policies and procedures are compliant with regulations governing non-profit and charitable organizations. Analyze, recommend, and support the implementation of resource development strategies supporting the Foundation’s purpose.
• Relationship Building & Donor Stewardship: Communicate effectively with donors, supporters, event volunteers, funding agencies, board members, and staff to advance fundraising initiatives. Collaborate with allied agencies to leverage funding and partnership opportunities. Support donor and event volunteer relationship development and maintain the donor database. Develop and implement relationship-based fundraising strategies.

Grant Writing‍

• Grant Research and Strategy: Research and identify grant opportunities aligned with MHF strategic goals. Consult with the Marketing and Communications Manager to prepare and submit grant applications and letters of intent/interest.
• Proposal Development and Submission: Develops well-written, compelling grant proposals and related materials, including letters of inquiry and supporting narratives. Ensures all proposals meet funder guidelines, are accurate and complete, and are submitted on time through the appropriate portals or formats.
• Grant Management and Reporting: Tracks submitted proposals and funding decisions and maintains organized records of all grant-related documentation. Supports compliance and reporting requirements by assisting with progress and final reports, communicating with funders as needed, and helping prepare renewal or continuation requests.

Marketing and Communications

• Content Creation: Support the creation of key publications, satisfaction surveys, newsletters, information sheets, forms, web content, social media posts, and other materials. Assist in the management of the Foundation’s website, intranet, and social media accounts.
• Public Relations and Outreach Development: Collaborate in the development and evaluation of communication plans to inform stakeholders of organizational initiatives, programs, and services. Establish and maintain effective working relationships with staff, board members, stakeholders, and community partners.
• Administrative and Organizational Support: Support the Marketing and Communications Manager in coordinating timelines, tracking project milestones, and maintaining documentation, and other day-to-day activities as needed.

Specific duties and responsibilities of this position shall include but not be limited to the following:

IT Operations and Management

• Systems Administration: Manages IT systems and applications throughout their lifecycle, including deployment, configuration, patching, monitoring, and decommissioning. Monitors system performance, availability, and security. Installs and maintains upgrades and patches to ensure systems are secure, current, and operating efficiently. Documents system configurations and procedures, and recommends improvements to enhance reliability, security, and operational efficiency.
• Asset Management: Serves as the primary point of contact and manages third-party vendors and contractors delivering IT equipment and services. Manages and maintains contracts for the procurement of IT services, hardware, applications, and software. Oversees IT asset management for computers, software, mobile devices, desktop phones, and other equipment, ensuring assets are properly tagged, recorded, tracked, and licensed. Schedules and coordinates repairs or replacements of IT equipment as needed.
• Governance: Develop and implement IT policies and procedures. Ensures compliance with data governance standards and implements industry best practices. Monitors and ensures staff adherence to IT governance frameworks, policies, and procedures. Provides strategic advice on IT investments to ensure alignment with MHF’s objectives.

User Support and Customer Service

• Technical Assistance and Troubleshooting: Provides first-line technical support to staff, answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, applications, networking, and other computer-related technologies. Responsible for employee IT onboarding and offboarding, including user account creation and deactivation, access provisioning, hardware setup, software and application installation, and password resets. Escalates problems to specialized vendors when needed.
• Training and User Education: Provide training and guidance to staff on computer systems, software applications, and IT best practices. Educates staff on cybersecurity awareness, safe computing practices, and data protection policies.

Security and Risk Management

• Risk Assessment and Access Control: Assess security risks to data, systems, and implement controls to mitigate risks. Monitor and manage user identity, access, credentials, and system permissions to ensure data security and regulatory compliance. Support the implementation and maintenance of IT security measures.
• Data Protection and Threat Prevention: Maintains data protection and retention practices, including backups, access audits, and recovery support. Install, test, and operate security tools such as antivirus and threat detection/prevention systems. Monitor, report, and respond to potential cyberattacks, unauthorized access to IT systems, and any of loss or disclosure of personal information.
• Compliance, Privacy & Safety: Participates in various internal committees, meetings and initiatives. Ensures compliance to the protection of privacy and health and safety by being compliant to policies, goals, standards, practices, procedures, rules and legislation. Assists in monitoring and maintaining compliance with information security policies, data protection and retention standards, protection of privacy, and regulatory requirements to minimize organizational risk and ensure operational integrity. Oversees the responsible implementation of AI tools within the organization, ensuring alignment with compliance, privacy, and safety.