Overview

Reporting to the Director of Housing, the Housing Coordinator is acting as a supportive role in matters related to housing in collaboration with all other departments; provides support to the Director of Housing and the housing department; and provides superior customer service to existing and potential residents for Meridian Housing Foundation.

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Duties and responsibilities

Specific duties and responsibilities of this position shall include but not be limited to the following: 

• Coordinates communication with prospective and current residents, including handling inquiries, applicant interviews and tours, and managing resident orientation and ongoing support
• Process applications, input data for point scoring, and assess eligibility and completeness
• Contacts applicants when a vacancy occurs and prepares all necessary documentation for commencement of residency including lease documents.
• Responsible for maintaining and updating the waiting list consistently, ensuring records are accurate and up to date
• Liaisons between residents and all departments to resolve resident issues
• Deals with resident and family complaints, grievances, issues, and concerns
• Appropriately escalates complex or sensitive housing-related concerns, issues, or disputes to the Director of Housing
• Communicates policies and processes to residents and ensures appropriate processes are being followed
• Coordinates move-in/move-out service requests with maintenance department
• Works with community partners and stakeholders to ensure best housing solution is achieved for our residents and potential residents
• Interprets and implements housing legislation
• Participates in Annual Tenant Meetings with Director of Housing
• Completes government reports as required
• Provides back up to the Receptionist if necessary
• Assists Director of Housing with projects, data gathering, research, and other assigned tasks
• Travel between the Administration Office and resident buildings is required

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Overview
We are seeking a dedicated and motivated Assistant Lodge Manager to join our team. The ideal candidate will play a vital role in supporting the daily operations of our senior living lodge, ensuring exceptional service delivery and fostering a positive work environment. This position requires strong leadership skills, excellent customer service abilities, and a passion for delivering a high-quality resident experience.

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Duties and Responsibilities

Specific duties and responsibilities of this position shall include but not be limited to the following:

Operational Management

• Assist in the day-to-day management of the lodge, ensuring smooth operations and adherence to policies and procedures
• Ensures lodge program compliance with nutritional, safety, sanitation and quality standards, and provincial regulatory requirements
• Maintains and adjust task lists, schedules for cleaning and equipment maintenance, in collaboration with the Lodge Manager, Director of Lodge Operations, and other departments
• Conducts frequent audits of department records (ie: temperature logs) to ensure compliance
• Oversees inventory control, budgeting, and purchasing for a cost-effective program, works with Dietary Support and Special Projects Coordinator
• Reviews and approves work order requests submitted by staff, and reviews work completed
• Maintains relationships with suppliers, contractors, and vendors
• Communicates regularly with Lodge Manager regarding all work, projects, issues
• Participates in annual budget process and monitors department spending
• Provides input to administration on policies and procedures
• Liaises with other departments as required

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Resident Services

• Fosters a positive and supportive environment for residents
• Address and resolve resident concerns and complaints in a timely manner with support from the Lodge Manager
• Ensures services are coordinated for new residents
• Ensure residents’ needs are met, including health, safety, and recreational needs
• Encourages and receives resident feedback on services provided

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Staff Management

• Assist in recruiting, training and supervising lodge staff
• Crosstrain with the Lodge Manager for scheduling and provides coverage when Lodge Manager is absent
• Supervises Head Cook, Housekeeping, Afternoons, and Nights staff including training, coaching, disciplining, resolving employee issues, liaising between employees and upper management,
• Reviews job performance including regular work inspections; completes annual performance evaluations
• Conducts and attends department staff meetings
• Promote a positive and collaborative team environment

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Health & Safety

• Implement and monitor health and safety protocols to ensure a safe environment for residents and staff.
• Completes regular health and safety inspections/reports to maintain health and safety standards
• Ensures compliance and provides input to MHF’s safety program
• Reviews incident reports with Lodge Manager and others as needed
• Supports outbreak management program

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