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Lodge Manager

The Lodge Manager is responsible for overseeing the day-to-day management of one of Meridian Housing Foundation’s seniors lodges

VIEW Details

Lodge Manager

Position Summary

The Lodge Manager is responsible for overseeing the day-to-day management of one of Meridian Housing Foundation’s seniors lodges

Job Duties

Position summary

The Lodge Manager is responsible for overseeing the day-to-day management of one of Meridian Housing Foundation’s seniors lodges, ensuring a safe, supportive, and respectful environment for residents by overseeing daily internal operations, resident services, facility management, and supports staff supervision while maintaining compliance with organizational policies and applicable regulations. The Lodge Manager provides site leadership and is accountable for the effective delivery of lodge services, budget management, and operational performance. This role also supervises the Activities Coordinator, Assistant Lodge Manager, and Lodge Receptionist positions.

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Key responsibilities

Specific duties and responsibilities of this position shall include but not be limited to the following:

‍

Operational management

General Operations: Oversee daily lodge operations to ensure efficient and effective service delivery. Ensures compliance with all applicable regulations, policies, and standards. Monitors vacancies and works collaboratively with the housing department to support resident retention initiatives.
Health & Safety: Ensure health and safety programs, including regular inspections and incident reporting are being completed. Maintain a safe environment for residents, staff, and visitors. Monitor and address workplace hazards in a timely manner.
Outbreak Management & Infection Control: Manage outbreak preparedness and response, including infection prevention and control measures. Coordinate flu shot and vaccination clinics for residents and staff. Ensure timely outbreak reporting and communication with appropriate stakeholders and management. Implement and monitor infection control protocols and staff training.
Facilities & Support Services: Coordinate building maintenance, recreation services, housekeeping, and food services to ensure quality standards. Address maintenance issues and ensure timely repairs. Oversee contracted services as required.
Staff Management Support: Support onboarding and retention strategies. Ensure adequate staffing and training of lodge staff in collaboration with Assistant Lodge Manager, Chef, and Director of Operations. Provide coaching, performance management, and ongoing support. Conduct regular evaluations and address performance concerns. Identify training and professional development opportunities. Foster a positive, respectful, and collaborative workplace culture. Promote teamwork, accountability, and staff engagement. Support employee well-being and morale.
Community outreach: Develop and maintain positive relationships with residents’ families, Home Care staff, relevant community service providers, volunteers, vendors, contractors and other stakeholders.
Administrative tasks: Completes operational reports, occupancy tracking, and incident documentation.
Emergency Preparedness: Ensure emergency preparedness plans are in place, up to date, and regularly reviewed. Conduct drills and training for staff on emergency procedures. Coordinate response to emergencies to ensure resident and staff safety.

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Resident services

Resident Experience & Environment: Promote a safe, respectful, and inclusive living environment. Ensure residents’ rights, dignity, and privacy are upheld. Foster a sense of community within the lodge. Organize and host Resident Council meetings with the Activities Coordinator, ensures minutes are taken, and follow through occurs on actions that are identified.
Resident Support & Engagement: Support resident well-being through programs, services, and community engagement. Coordinate services to meet changing resident needs. Maintains positive relationships with local service providers, healthcare partners, volunteer groups, community organizations, and external stakeholders to enhance resident services and community engagement opportunities.
Communication & Issue Resolution: Address resident concerns, complaints, and feedback in a timely and professional manner. Escalates concerns to the Director of Operations. Communicate effectively with residents and their families. Maintain open and transparent communication channels. Support residents and families during transitions to ensure a smooth experience.

‍

Resource allocation

Procurement & Inventory: Manage inventory and supplies and get approval for purchases when inventory is low. Oversee vendor relationships and purchasing processes.
Occupancy & Administration: Maintain accurate administrative and financial records. Prepare reports for leadership and regulatory requirements.
Resource Planning & Allocation: Ensure resources are allocated to support quality resident care and operations. Balance staffing, supplies, and services to meet operational needs. Works with the Director of Operations to develop the lodge services budget.

Experience

Qualifications

Key skills and qualifications

Education: Post-secondary diploma/degree in business administration, human services, or a related field is preferred. Community Housing Manager Certificate Program is an asset.
Experience: 3-5 years of management or supervisory experience. Experience in seniors housing, supportive living, healthcare, or a related environment is preferred.
Collaboration & Team Building: Skilled at fostering inclusive team environments, encouraging open communication, and building strong working relationships across roles and departments.
Communication Skills: Strong written and verbal communication skills, with the ability to effectively address complaints, issues, and inquiries while representing the organization's purpose, policies, and procedures among a variety of stakeholders.
Leadership: Demonstrated ability to lead by example, with a strong track record of managing, mentoring, and motivating staff to achieve organizational goals.
Organization & Time Management: Strong organizational, planning, and time management skills with the ability to prioritize tasks effectively and meet deadlines in a dynamic environment.
Problem-Solving: Exceptional critical thinking and problem-solving skills with the ability to navigate complex issues.
Supportive Lodge Living Knowledge: Knowledge of relevant legislation, regulations, and standards for seniors’ lodges or supportive living environments.
Technical Skills: Proficient in Microsoft Office Suite and scheduling software; experience with Yardi and GoEasyCare are considered an asset.
First Aid/CPR: Training or certification in First Aid/CPR is not required, but considered an asset

Safety

Other Details

Working conditions

Work Hours are scheduled Monday to Friday with alternating start times; flexibility required for shift coverage in afternoons, nights, and weekends in case of emergencies.
This position is based at Horizon View Lodge (Spruce Grove, AB).

Salary and benefits

Competitive salary, commensurate with experience.
Benefits package including health insurance, pension, and paid time off.
Professional development opportunities.

Dress code

Business casual attire with flat, non-slip, closed-toed shoes.

Director of Operations

This position is responsible for executing strategic direction through the effective management of the organization’s day-to-day operations.

VIEW Details

Director of Operations

Position Summary

This position is responsible for executing strategic direction through the effective management of the organization’s day-to-day operations.

Job Duties

Specific duties and responsibilities of this position shall include but not be limited to the following:

Strategic Leadership:

Strategic Planning: Lead the development, implementation, monitoring, and evaluation of organizational, operational, and strategic plans aligned with the organization's purpose and long-term objectives. Lead and support the implementation of strategic initiatives that enhance operational effectiveness, organizational sustainability, and service delivery outcomes. Collaborate with senior leadership to identify emerging opportunities, operational priorities, and organizational risks.
Board & Executive Relations: Work closely with the Chief Executive Officer (CEO), senior leadership, and the Board of Directors to support strategic decision-making and organizational governance. Prepare and present reports, operational updates, strategic recommendations, and performance data to the CEO and Board as required. Will be acting CEO during absences.
Compliance & Risk Management: Ensure organizational compliance with all applicable legal, regulatory, financial, and provincial requirements, as well as organizational policies and standards. Proactively identify, assess, and mitigate operational and organizational risks related to housing and lodge operations as well as service delivery. Implement and monitor policies, procedures, and internal controls approved by the CEO and applicable regulatory or legislative authorities.

Financial Oversight:

Budget Oversight: Develop, manage, and monitor operational department budgets to ensure financial sustainability, accountability, and alignment with current and projected organizational growth. Review departmental revenues and expenditures on a monthly basis and implement corrective actions as required to maintain fiscal performance. Identify and implement cost-effective operational strategies that enhance service delivery while maximizing organizational resources. Participate in the development of the budget for employee wages with CEO and Director of Finance.
Fundraising, Grants & Resource Development: Provide oversight and strategic direction to the Program Manager to support organizational fundraising and resource development initiatives including grants, loans, donations, charitable contributions, sponsorships, and private-sector investments to support housing development and operational initiatives. Support the development of funding proposals, partnership opportunities, and stakeholder relationships that advance organizational sustainability and growth.
Financial Reporting & Compliance: Ensure accuracy, transparency, and accountability in financial reporting in accordance with organizational policies, industry standards, and regulatory requirements. Collaborate with senior leadership teams to support financial planning, forecasting, reporting, and audit processes. Monitor financial risks and ensure appropriate internal controls and reporting practices are maintained.

Organizational Oversight:

Operational Management: Identify operational gaps and opportunities across core business processes, systems, programs, services, and facilities. Lead the planning, development, implementation, evaluation, and continuous improvement of operational programs and service delivery models. Ensure operational effectiveness, scalability, and alignment with organizational objectives and strategic priorities. Collaborate with the Program Manager to ensure program delivery needs are met for all departments.
Performance Monitoring & Compliance: Develop and implement performance metrics and KPIs to evaluate operational and housing service delivery effectiveness. Analyze operational performance data to improve productivity, optimize resources, and reduce costs while maintaining service quality. Ensure compliance with organizational policies, industry standards, applicable legislation, and provincial regulatory requirements. Monitor operational risks and implement corrective actions and quality assurance measures as required.
Process Improvement & Strategic Operations: Lead the development and implementation of operational strategies that support organizational growth and long-term sustainability. Develop, implement, and maintain operational policies, procedures, and best practices to support consistent and effective operations.
Staff Leadership: Provide leadership, mentorship, and performance management to direct reports and operational teams. Foster a culture of accountability, collaboration, continuous learning, and high performance. Support workforce planning, staff development, succession planning, and employee engagement initiatives.

Stakeholder Engagement:

Community Engagement: Develop and maintain strong relationships with residents, community partners, government agencies, service providers, and other key stakeholders to support organizational objectives and community well-being. Represent the organization at community meetings, networking events, public forums, and stakeholder consultations. Foster partnerships that enhance service delivery, housing initiatives, and organizational visibility within the community.
Public Relations & Communications: Support and promote a positive public image of the organization through effective communication, stakeholder engagement, and public relations initiatives. Collaborate with the CEO and leadership team on public communications, media responses, presentations, and community outreach strategies. Review organizational communications, reports, promotional materials, and public-facing content to ensure consistency and professionalism. Provides strategic oversight for organizational branding, marketing initiatives, public relations, community outreach, digital communications, and stakeholder engagement activities. Ensures consistent messaging and promotes awareness of organizational programs, services, housing opportunities, and community impact.
Advocacy & Stakeholder Relations: Advocate for organizational priorities and housing initiatives with community partners, funding agencies, and government stakeholders. Build and maintain productive relationships with external stakeholders to support organizational growth, funding opportunities, and strategic initiatives. Promote Meridian housing Foundations purpose and services through ongoing engagement and relationship-building activities.

Experience

A minimum of 7 years in a leadership role with experience leading/ coaching employees. Experience in a non-profit setting and housing background (supportive lodge living and housing) is preferred.

Qualifications

Education: Bachelor’s degree in Commerce, Business Administration, Public Administration, Social Work, or related field. Relevant professional certifications are often preferred.
Change Management: Experience with change leadership and change management.
Collaboration & team building: Skilled at fostering inclusive team environments, encouraging open communication, and building strong working relationships in a fast-paced environment.
Communication Skills: Strong written and verbal communication skills, with the ability to advocate effectively for the organization and its purpose.
Housing Management Knowledge: Strong understanding of housing operations, regulations, tenant services, and property management. Experience with Accommodation Standards for Supportive Living Accommodation, Social Housing Accommodation regulations and the Continuing Care Act is preferred.
Leadership: Excellent leadership skills with a proven track record of managing, mentoring, and motivating staff.
Management: Strong administration/management skills pertaining to service delivery, financial and people management matters.
Organization & Time Management: Strong organizational, planning, and time management skills with the ability to prioritize tasks effectively and meet deadlines in a dynamic environment.
Problem-Solving: Exceptional critical thinking and problem-solving skills with the ability to navigate complex issues.
Stakeholder Management: Experience working with diverse stakeholders, including residents, government agencies, developers, and community organizations.
Technical skills: Proficient in Microsoft Office Suite. Experience with Yardi and GoEasyCare is an asset.

Safety

Other Details

Working conditions

This position is office-based in the Administration Office located in Stony Plain, AB.
This position will require occasional travel for meetings and site visits at MHF properties.
Flexible work hours may be necessary to accommodate board meetings and events outside regular office hours.
Dress Code: Business casual.

Salary and benefits

Competitive salary, commensurate with experience.
Benefits package including health insurance, pension, and paid time off.
Professional development opportunities.

Part-Time Afternoon Attendant

The Afternoon Attendant will assist with serving suppers, kitchen duties, general cleaning duties within the facility, and resident safety as required.

VIEW Details

Part-Time Afternoon Attendant

Position Summary

The Afternoon Attendant will assist with serving suppers, kitchen duties, general cleaning duties within the facility, and resident safety as required.

Job Duties

Meridian Housing Foundation is seeking a permanent, part-time Afternoon Attendant to assist with serving suppers, kitchen duties, general cleaning duties within the facility, and to assist with resident safety as required. An ideal candidate would have experience working in a supportive living environment, contributing positively as a team, and caring for our seniors. Afternoon Attendant shifts are from 4:30 pm to 12:00 am (midnight) with a minimum of 3 shifts per week and every other weekend. This permanent, part-time position is eligible for benefits and pension after awaiting period.

Position Summary:

To assist with dietary duties including serving of the supper meal, cleaning and dish washing; to assist with resident safety if required.

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Duties & Responsibilities:

Specific duties and responsibilities of this position shall include but not be limited to the following:

Assists in serving the supper meal
Accounts for all residents at meals
Monitors residents at supper and snack time (choking hazard)
Prepares resident snack cart and serves snacks
Clears, washes and sanitizes tables
Cleans kitchen and washes dishes
Dusts and cleans dining area, lounge area, entrance ways, administrative offices, hallways, bathrooms, and staff room
Launders dining room laundry
Locks and arm doors
Writes up menu for next day lunch and supper on menu board
Answers all pager calls and assists residents requiring help
Notifies chain of command in case of emergency
Finds replacement for staff when required
Reports any necessary information or instructions to night staff
Directs entertainment and accommodates, delivers cheques, and signs receipts
Documents all necessary information in communication binder
Completes general dietary and cleaning tasks to support department
Completes additional tasks during outbreak scenarios
Participates in workplace inspections, department record keeping and creating safe work practices

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Experience

Abilities, Skills, and Experience:

Ability to endure frequent periods of walking, standing, kneeling, crouching and reaching with hands and arms
Ability to lift and/or move up to 25 pounds
Strong organization skills
Strong people skills
Excellent verbal and written communication skills
Strong ability to understand written and spoken instruction
Ability to complete reports, forms and correspondences
Observant, able to detect changes in resident behavior, health or appearance
Ability to constantly improve and learn
Ability to work independently or on a team
Approachable and friendly demeanor
Flexibility, enthusiasm and a positive attitude
High standard of hygiene and personal appearance
Desire to work with seniors

Qualifications

Minimum Qualifications:

High school education; or three to six months related experience and/or training; or equivalent combination of education and experience
Food Handling certificate
Standard First Aid course

Safety

Keeps self and others healthy and safe according to the AB Occupational Health & Safety Act, Regulation and Code
Supports the Workplace Health and Safety Management System
Ensures compliance to health and safety by being compliant to policies, goals, standards, practices, procedures, rules and legislation

Other Details

Dress Code:

Casual attire; uniforms are acceptable
Flat, non-slip, closed-toed shoes or runners (crocs, or any version of, are not permitted)
Hair must be tied back and away from the face
Aprons will be provided when in the kitchen
No rings, nail polish or fake nails (unless gloves are worn)

Casual Kitchen Helper

This position assists with dietary tasks, including preparing and serving meals and performing general cleaning duties. Applicants must be available mainly on weekends.

VIEW Details

Casual Kitchen Helper

Position Summary

This position assists with dietary tasks, including preparing and serving meals and performing general cleaning duties. Applicants must be available mainly on weekends.

Job Duties

Specific duties and responsibilities of this position shall include but not be limited to the following:

Light cooking (evening meals)
Assists with preparing and serving meals
Cleans kitchen and kitchen equipment
Washing dishes and maintains clean working area
Cleans floors
Assists in receiving and storing food orders
Restocks fridge
Labels and stores away leftover food
Assists with setting tables
Answers the telephone and residents calls
Refills chemicals as needed
Documents all necessary information in communication binder
Completes general dietary and cleaning tasks to support department
Participates in workplace inspections, department record keeping and creating safe work practices
Assists residents requiring help

Experience

Ability to endure frequent periods of walking, standing, kneeling, crouching and reaching with hands and arms
Ability to lift and/or move up to 25 pounds
Strong organization skills
Strong ability to understand written and spoken instruction
Strong people skills
Effective listener
Skilled at problem solving
Superior customer service skills
Observant, able to detect changes in resident behavior, health or appearance
Ability to constantly improve and learn
Ability to work independently or on a team
Flexibility, enthusiasm and a positive attitude
Approachable and friendly demeanour
High standard of hygiene and personal appearance
Desire to work with seniors

Qualifications

High school education, or
Three to six months related experience and/or training
Food handler certificate is an asset

Safety

Keeps self and others healthy and safe according to the AB Occupational Health & Safety Act, Regulation and Code
Supports the Workplace Health and Safety Management System
Ensures compliance to health and safety by being compliant to policies, goals, standards, practices, procedures, rules, and legislation

Other Details

This is a casual position
Casual attire; uniforms are acceptable
Flat, non-slip, closed-toed shoes or runners (crocs, or any version of, are not permitted)
Hair must be tied back and away from the face
Aprons will be provided when in the kitchen
No rings, nail polish or fake nails (unless gloves are worn)

Lodge Manager

The Lodge Manager is responsible for overseeing the day-to-day management of one of Meridian Housing Foundation’s seniors lodges

VIEW Details

Lodge Manager

Position Summary

The Lodge Manager is responsible for overseeing the day-to-day management of one of Meridian Housing Foundation’s seniors lodges

Job Duties

Position summary

‍

Key responsibilities

Specific duties and responsibilities of this position shall include but not be limited to the following:

‍

Operational management

General Operations: Oversee daily lodge operations to ensure efficient and effective service delivery. Ensures compliance with all applicable regulations, policies, and standards. Monitors vacancies and works collaboratively with the housing department to support resident retention initiatives.
Health & Safety: Ensure health and safety programs, including regular inspections and incident reporting are being completed. Maintain a safe environment for residents, staff, and visitors. Monitor and address workplace hazards in a timely manner.
Outbreak Management & Infection Control: Manage outbreak preparedness and response, including infection prevention and control measures. Coordinate flu shot and vaccination clinics for residents and staff. Ensure timely outbreak reporting and communication with appropriate stakeholders and management. Implement and monitor infection control protocols and staff training.
Facilities & Support Services: Coordinate building maintenance, recreation services, housekeeping, and food services to ensure quality standards. Address maintenance issues and ensure timely repairs. Oversee contracted services as required.
Staff Management Support: Support onboarding and retention strategies. Ensure adequate staffing and training of lodge staff in collaboration with Assistant Lodge Manager, Chef, and Director of Operations. Provide coaching, performance management, and ongoing support. Conduct regular evaluations and address performance concerns. Identify training and professional development opportunities. Foster a positive, respectful, and collaborative workplace culture. Promote teamwork, accountability, and staff engagement. Support employee well-being and morale.
Community outreach: Develop and maintain positive relationships with residents’ families, Home Care staff, relevant community service providers, volunteers, vendors, contractors and other stakeholders.
Administrative tasks: Completes operational reports, occupancy tracking, and incident documentation.
Emergency Preparedness: Ensure emergency preparedness plans are in place, up to date, and regularly reviewed. Conduct drills and training for staff on emergency procedures. Coordinate response to emergencies to ensure resident and staff safety.

‍

Resident services

Resident Experience & Environment: Promote a safe, respectful, and inclusive living environment. Ensure residents’ rights, dignity, and privacy are upheld. Foster a sense of community within the lodge. Organize and host Resident Council meetings with the Activities Coordinator, ensures minutes are taken, and follow through occurs on actions that are identified.
Resident Support & Engagement: Support resident well-being through programs, services, and community engagement. Coordinate services to meet changing resident needs. Maintains positive relationships with local service providers, healthcare partners, volunteer groups, community organizations, and external stakeholders to enhance resident services and community engagement opportunities.
Communication & Issue Resolution: Address resident concerns, complaints, and feedback in a timely and professional manner. Escalates concerns to the Director of Operations. Communicate effectively with residents and their families. Maintain open and transparent communication channels. Support residents and families during transitions to ensure a smooth experience.

‍

Resource allocation

Procurement & Inventory: Manage inventory and supplies and get approval for purchases when inventory is low. Oversee vendor relationships and purchasing processes.
Occupancy & Administration: Maintain accurate administrative and financial records. Prepare reports for leadership and regulatory requirements.
Resource Planning & Allocation: Ensure resources are allocated to support quality resident care and operations. Balance staffing, supplies, and services to meet operational needs. Works with the Director of Operations to develop the lodge services budget.

Experience

Qualifications

Key skills and qualifications

Education: Post-secondary diploma/degree in business administration, human services, or a related field is preferred. Community Housing Manager Certificate Program is an asset.
Experience: 3-5 years of management or supervisory experience. Experience in seniors housing, supportive living, healthcare, or a related environment is preferred.
Collaboration & Team Building: Skilled at fostering inclusive team environments, encouraging open communication, and building strong working relationships across roles and departments.
Communication Skills: Strong written and verbal communication skills, with the ability to effectively address complaints, issues, and inquiries while representing the organization's purpose, policies, and procedures among a variety of stakeholders.
Leadership: Demonstrated ability to lead by example, with a strong track record of managing, mentoring, and motivating staff to achieve organizational goals.
Organization & Time Management: Strong organizational, planning, and time management skills with the ability to prioritize tasks effectively and meet deadlines in a dynamic environment.
Problem-Solving: Exceptional critical thinking and problem-solving skills with the ability to navigate complex issues.
Supportive Lodge Living Knowledge: Knowledge of relevant legislation, regulations, and standards for seniors’ lodges or supportive living environments.
Technical Skills: Proficient in Microsoft Office Suite and scheduling software; experience with Yardi and GoEasyCare are considered an asset.
First Aid/CPR: Training or certification in First Aid/CPR is not required, but considered an asset

Safety

Other Details

Working conditions

Work Hours are scheduled Monday to Friday with alternating start times; flexibility required for shift coverage in afternoons, nights, and weekends in case of emergencies.
This position is based at Horizon View Lodge (Spruce Grove, AB).

Salary and benefits

Competitive salary, commensurate with experience.
Benefits package including health insurance, pension, and paid time off.
Professional development opportunities.

Dress code

Business casual attire with flat, non-slip, closed-toed shoes.

Director of Operations

This position is responsible for executing strategic direction through the effective management of the organization’s day-to-day operations.

VIEW Details

Director of Operations

Position Summary

This position is responsible for executing strategic direction through the effective management of the organization’s day-to-day operations.

Job Duties

Specific duties and responsibilities of this position shall include but not be limited to the following:

Strategic Leadership:

Strategic Planning: Lead the development, implementation, monitoring, and evaluation of organizational, operational, and strategic plans aligned with the organization's purpose and long-term objectives. Lead and support the implementation of strategic initiatives that enhance operational effectiveness, organizational sustainability, and service delivery outcomes. Collaborate with senior leadership to identify emerging opportunities, operational priorities, and organizational risks.
Board & Executive Relations: Work closely with the Chief Executive Officer (CEO), senior leadership, and the Board of Directors to support strategic decision-making and organizational governance. Prepare and present reports, operational updates, strategic recommendations, and performance data to the CEO and Board as required. Will be acting CEO during absences.
Compliance & Risk Management: Ensure organizational compliance with all applicable legal, regulatory, financial, and provincial requirements, as well as organizational policies and standards. Proactively identify, assess, and mitigate operational and organizational risks related to housing and lodge operations as well as service delivery. Implement and monitor policies, procedures, and internal controls approved by the CEO and applicable regulatory or legislative authorities.

Financial Oversight:

Budget Oversight: Develop, manage, and monitor operational department budgets to ensure financial sustainability, accountability, and alignment with current and projected organizational growth. Review departmental revenues and expenditures on a monthly basis and implement corrective actions as required to maintain fiscal performance. Identify and implement cost-effective operational strategies that enhance service delivery while maximizing organizational resources. Participate in the development of the budget for employee wages with CEO and Director of Finance.
Fundraising, Grants & Resource Development: Provide oversight and strategic direction to the Program Manager to support organizational fundraising and resource development initiatives including grants, loans, donations, charitable contributions, sponsorships, and private-sector investments to support housing development and operational initiatives. Support the development of funding proposals, partnership opportunities, and stakeholder relationships that advance organizational sustainability and growth.
Financial Reporting & Compliance: Ensure accuracy, transparency, and accountability in financial reporting in accordance with organizational policies, industry standards, and regulatory requirements. Collaborate with senior leadership teams to support financial planning, forecasting, reporting, and audit processes. Monitor financial risks and ensure appropriate internal controls and reporting practices are maintained.

Organizational Oversight:

Operational Management: Identify operational gaps and opportunities across core business processes, systems, programs, services, and facilities. Lead the planning, development, implementation, evaluation, and continuous improvement of operational programs and service delivery models. Ensure operational effectiveness, scalability, and alignment with organizational objectives and strategic priorities. Collaborate with the Program Manager to ensure program delivery needs are met for all departments.
Performance Monitoring & Compliance: Develop and implement performance metrics and KPIs to evaluate operational and housing service delivery effectiveness. Analyze operational performance data to improve productivity, optimize resources, and reduce costs while maintaining service quality. Ensure compliance with organizational policies, industry standards, applicable legislation, and provincial regulatory requirements. Monitor operational risks and implement corrective actions and quality assurance measures as required.
Process Improvement & Strategic Operations: Lead the development and implementation of operational strategies that support organizational growth and long-term sustainability. Develop, implement, and maintain operational policies, procedures, and best practices to support consistent and effective operations.
Staff Leadership: Provide leadership, mentorship, and performance management to direct reports and operational teams. Foster a culture of accountability, collaboration, continuous learning, and high performance. Support workforce planning, staff development, succession planning, and employee engagement initiatives.

Stakeholder Engagement:

Community Engagement: Develop and maintain strong relationships with residents, community partners, government agencies, service providers, and other key stakeholders to support organizational objectives and community well-being. Represent the organization at community meetings, networking events, public forums, and stakeholder consultations. Foster partnerships that enhance service delivery, housing initiatives, and organizational visibility within the community.
Public Relations & Communications: Support and promote a positive public image of the organization through effective communication, stakeholder engagement, and public relations initiatives. Collaborate with the CEO and leadership team on public communications, media responses, presentations, and community outreach strategies. Review organizational communications, reports, promotional materials, and public-facing content to ensure consistency and professionalism. Provides strategic oversight for organizational branding, marketing initiatives, public relations, community outreach, digital communications, and stakeholder engagement activities. Ensures consistent messaging and promotes awareness of organizational programs, services, housing opportunities, and community impact.
Advocacy & Stakeholder Relations: Advocate for organizational priorities and housing initiatives with community partners, funding agencies, and government stakeholders. Build and maintain productive relationships with external stakeholders to support organizational growth, funding opportunities, and strategic initiatives. Promote Meridian housing Foundations purpose and services through ongoing engagement and relationship-building activities.

Experience

A minimum of 7 years in a leadership role with experience leading/ coaching employees. Experience in a non-profit setting and housing background (supportive lodge living and housing) is preferred.

Qualifications

Education: Bachelor’s degree in Commerce, Business Administration, Public Administration, Social Work, or related field. Relevant professional certifications are often preferred.
Change Management: Experience with change leadership and change management.
Collaboration & team building: Skilled at fostering inclusive team environments, encouraging open communication, and building strong working relationships in a fast-paced environment.
Communication Skills: Strong written and verbal communication skills, with the ability to advocate effectively for the organization and its purpose.
Housing Management Knowledge: Strong understanding of housing operations, regulations, tenant services, and property management. Experience with Accommodation Standards for Supportive Living Accommodation, Social Housing Accommodation regulations and the Continuing Care Act is preferred.
Leadership: Excellent leadership skills with a proven track record of managing, mentoring, and motivating staff.
Management: Strong administration/management skills pertaining to service delivery, financial and people management matters.
Organization & Time Management: Strong organizational, planning, and time management skills with the ability to prioritize tasks effectively and meet deadlines in a dynamic environment.
Problem-Solving: Exceptional critical thinking and problem-solving skills with the ability to navigate complex issues.
Stakeholder Management: Experience working with diverse stakeholders, including residents, government agencies, developers, and community organizations.
Technical skills: Proficient in Microsoft Office Suite. Experience with Yardi and GoEasyCare is an asset.

Safety

Other Details

Working conditions

This position is office-based in the Administration Office located in Stony Plain, AB.
This position will require occasional travel for meetings and site visits at MHF properties.
Flexible work hours may be necessary to accommodate board meetings and events outside regular office hours.
Dress Code: Business casual.

Salary and benefits

Competitive salary, commensurate with experience.
Benefits package including health insurance, pension, and paid time off.
Professional development opportunities.

Casual Kitchen Helper

This position assists with dietary tasks, including preparing and serving meals and performing general cleaning duties. Applicants must be available mainly on weekends.

VIEW Details

Casual Kitchen Helper

Position Summary

This position assists with dietary tasks, including preparing and serving meals and performing general cleaning duties. Applicants must be available mainly on weekends.

Job Duties

Specific duties and responsibilities of this position shall include but not be limited to the following:

Light cooking (evening meals)
Assists with preparing and serving meals
Cleans kitchen and kitchen equipment
Washing dishes and maintains clean working area
Cleans floors
Assists in receiving and storing food orders
Restocks fridge
Labels and stores away leftover food
Assists with setting tables
Answers the telephone and residents calls
Refills chemicals as needed
Documents all necessary information in communication binder
Completes general dietary and cleaning tasks to support department
Participates in workplace inspections, department record keeping and creating safe work practices
Assists residents requiring help

Experience

Ability to endure frequent periods of walking, standing, kneeling, crouching and reaching with hands and arms
Ability to lift and/or move up to 25 pounds
Strong organization skills
Strong ability to understand written and spoken instruction
Strong people skills
Effective listener
Skilled at problem solving
Superior customer service skills
Observant, able to detect changes in resident behavior, health or appearance
Ability to constantly improve and learn
Ability to work independently or on a team
Flexibility, enthusiasm and a positive attitude
Approachable and friendly demeanour
High standard of hygiene and personal appearance
Desire to work with seniors

Qualifications

High school education, or
Three to six months related experience and/or training
Food handler certificate is an asset

Safety

Keeps self and others healthy and safe according to the AB Occupational Health & Safety Act, Regulation and Code
Supports the Workplace Health and Safety Management System
Ensures compliance to health and safety by being compliant to policies, goals, standards, practices, procedures, rules, and legislation

Other Details

This is a casual position
Casual attire; uniforms are acceptable
Flat, non-slip, closed-toed shoes or runners (crocs, or any version of, are not permitted)
Hair must be tied back and away from the face
Aprons will be provided when in the kitchen
No rings, nail polish or fake nails (unless gloves are worn)

We currently don't have any job openings in Maintenance. Please check back soon for new opportunities!

There are currently no Housekeeping positions currently available. Please check back later.

Part-Time Afternoon Attendant

The Afternoon Attendant will assist with serving suppers, kitchen duties, general cleaning duties within the facility, and resident safety as required.

VIEW Details

Part-Time Afternoon Attendant

Position Summary

The Afternoon Attendant will assist with serving suppers, kitchen duties, general cleaning duties within the facility, and resident safety as required.

Job Duties

To assist with dietary duties including serving of the supper meal, cleaning and dish washing; to assist with resident safety if required.

‍
Duties & Responsibilities:

Specific duties and responsibilities of this position shall include but not be limited to the following:

Assists in serving the supper meal
Accounts for all residents at meals
Monitors residents at supper and snack time (choking hazard)
Prepares resident snack cart and serves snacks
Clears, washes and sanitizes tables
Cleans kitchen and washes dishes
Dusts and cleans dining area, lounge area, entrance ways, administrative offices, hallways, bathrooms, and staff room
Launders dining room laundry
Locks and arm doors
Writes up menu for next day lunch and supper on menu board
Answers all pager calls and assists residents requiring help
Notifies chain of command in case of emergency
Finds replacement for staff when required
Reports any necessary information or instructions to night staff
Directs entertainment and accommodates, delivers cheques, and signs receipts
Documents all necessary information in communication binder
Completes general dietary and cleaning tasks to support department
Completes additional tasks during outbreak scenarios
Participates in workplace inspections, department record keeping and creating safe work practices

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Experience

Abilities, Skills, and Experience:

Ability to endure frequent periods of walking, standing, kneeling, crouching and reaching with hands and arms
Ability to lift and/or move up to 25 pounds
Strong organization skills
Strong people skills
Excellent verbal and written communication skills
Strong ability to understand written and spoken instruction
Ability to complete reports, forms and correspondences
Observant, able to detect changes in resident behavior, health or appearance
Ability to constantly improve and learn
Ability to work independently or on a team
Approachable and friendly demeanor
Flexibility, enthusiasm and a positive attitude
High standard of hygiene and personal appearance
Desire to work with seniors

Qualifications

Minimum Qualifications:

High school education; or three to six months related experience and/or training; or equivalent combination of education and experience
Food Handling certificate
Standard First Aid course

Safety

Keeps self and others healthy and safe according to the AB Occupational Health & Safety Act, Regulation and Code
Supports the Workplace Health and Safety Management System
Ensures compliance to health and safety by being compliant to policies, goals, standards, practices, procedures, rules and legislation

Other Details

Dress Code:

Casual attire; uniforms are acceptable
Flat, non-slip, closed-toed shoes or runners (crocs, or any version of, are not permitted)
Hair must be tied back and away from the face
Aprons will be provided when in the kitchen
No rings, nail polish or fake nails (unless gloves are worn)

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